Effective Date: March 10, 2025

At SkyConnectNet, we prioritize customer satisfaction and strive to ensure a smooth experience. Below, you’ll find our guidelines on cancellations, returns, and refunds.

1. Order Cancellation

Customers may cancel their order or service by submitting a written request.

• To qualify for a full refund, cancellation requests must be received at least 15 days before the scheduled delivery or service activation date.
• Cancellations made after this period may not be eligible for a refund.

2. Refund Policy

Refund requests must be made within 15 days of receiving the product or service. After this period, all sales are final.

Eligible Refunds

• Products returned in their original condition.
• Services that were not delivered as agreed.

Ineligible Refunds

• Items that have been damaged due to misuse.
• Refund requests made beyond the 15-day period.

3. Non-Payment Policy

To maintain continuous service, timely payments are required.

• If an invoice remains unpaid for more than one day, service will be suspended until full payment is made.
• To avoid disruptions, we encourage prompt payment.

4. Payment Acknowledgment

By completing a payment, customers confirm that the goods or services were delivered as agreed.

• Any issues or disputes must be reported within 15 days of payment.
• After this timeframe, all transactions are considered final.

5. How to Initiate a Return

If you qualify for a return, follow these steps:

1. Contact Customer Support – Reach out via email or phone within the return period with your order details and reason for return.
2. Provide Supporting Evidence – Submit images or videos if applicable to highlight any product issues.
3. Follow Return Instructions – Upon approval, you will receive a return authorization along with step-by-step return instructions.

6. Need Help?

For further assistance, our support team is ready to assist you.

📧 Email: sinternet221@gmail.com
📞 Phone: +1 (866) 401-5254
📍 Address: 33 Fountayne Ln, Lawrence Township, NJ 08648, United States

Thank you for choosing SkyConnectNet. We are committed to providing a transparent and hassle-free experience.